Last Updated: October 26, 2023

Welcome to Muscletech Shop! These Terms and Conditions (“Terms”) govern your access to and use of the workoutsupports.com website (the “Site”) and any orders you place through it. By accessing our Site and making a purchase, you agree to be bound by these Terms. Please read them carefully.

1. Our Customers & Our Commitment

Muscletech Shop is designed for dedicated fitness enthusiasts and athletes worldwide who are committed to their performance, recovery, and overall health. We understand your drive to be your best, and we are committed to providing you with premium-quality supplements, apparel, and equipment to support every step of your fitness journey. These Terms are part of our commitment to a transparent, fair, and reliable relationship with you.

2. Website Use & Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of Muscletech Shop or our suppliers and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

You agree to use the Site only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use of the Site.

3. Product Information & Service Description

We offer a curated selection of high-performance fitness products, including:

  • Sports Nutrition: Protein supplements (Casein, Egg), BCAAs, Intra-Workout, Meal Replacements, and specialized formulas for Keto, Focus, Joint Support, and more.
  • Health & Wellness: Vitamins, Fish Oil, Collagen, Greens, and Immune Health supplements.
  • Apparel & Gear: Clothing, Gloves, Gym Bags, and Home Gym Equipment.

Important Note: Our products are intended to supplement a balanced diet and healthy lifestyle. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. Always read product labels carefully and consult with a healthcare professional before starting any new supplement regimen, especially if you have a medical condition or are taking medication.

4. Ordering & Payment Terms

Placing an Order: By placing an order, you make an offer to purchase the products subject to these Terms. We will send you an order confirmation email. Acceptance of your order and the formation of a contract occur when we ship the products to you.

Payment Methods: We accept payments via Visa, MasterCard, JCB, and PayPal. Your payment is processed securely at the time of order. You represent and warrant that the payment information you provide is accurate and that you are authorized to use the chosen payment method.

Pricing & Availability: All prices are listed in US Dollars. We reserve the right to change prices and correct errors at any time. All products are subject to availability. If a product is out of stock, we will notify you and cancel the item from your order.

5. Shipping & Delivery

We ship globally, excluding certain parts of Asia and remote regions.

  • Processing: Orders are processed within 1-2 business days after payment confirmation.
  • Shipping Options:
    • Standard Shipping ($12.95): Shipped via DHL or FedEx. Estimated delivery within 10-15 business days after shipment.
    • Free Shipping: Available on orders over $50, shipped via EMS. Estimated delivery within 15-25 business days after shipment.

Please Note: Delivery times are estimates only. Muscletech Shop is not liable for delays caused by customs processing, carrier delays, weather, or other events beyond our reasonable control. You are responsible for any import duties, taxes, or customs fees that may apply in your country.

6. Returns, Refunds & Exchanges

Your satisfaction is our priority. Our full policy is available on our Shipping & Returns page, but key points are summarized here.

Eligibility: To be eligible for a return or exchange, the item must be in its original, unused, unopened condition, in the original packaging with all tags attached, and returned within 15 days of you receiving the order.

Non-Returnable Items (Final Sale): For health, safety, and hygiene reasons, all opened supplements are FINAL SALE and cannot be returned. This includes all proteins, BCAAs, vitamins, fat burners, and all other ingestible products.

Process: You must first contact our customer service at [email protected] to receive a Return Merchandise Authorization (RMA) number. Returns sent without an RMA will not be accepted.

Refunds: Refunds are issued to the original payment method. Original shipping costs are non-refundable. Please allow 5-10 business days for credit card refunds and 3-5 days for PayPal refunds to process after we receive your return.

7. User Responsibilities

  • Provide accurate and complete information when creating an account and placing an order.
  • Ensure you are of legal age in your country to purchase our products.
  • Use all products as directed and for their intended purpose.
  • Check your local laws regarding the importation of dietary supplements.
  • Safeguard your account password and notify us immediately of any unauthorized use.

8. Limitation of Liability

To the fullest extent permitted by law, Muscletech Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Site or products.

Our total liability to you for any claim arising out of or relating to these Terms or the products, whether in contract, tort, or otherwise, is limited to the greater of (a) the amount you paid for the product(s) giving rise to the claim, or (b) $100.

9. Governing Law & Contact

These Terms are governed by the laws of the State of Texas, United States. Any disputes shall be resolved in the courts located in El Paso County, Texas.

If you have any questions about these Terms, please contact us:

Muscletech Shop
1544 Ward Road, El Paso, US 79901
Email: [email protected]

Thank you for choosing Muscletech Shop. We are here to support your goals.