Shipping Information

At Muscletech Shop, we are dedicated to getting your premium fitness supplements and gear to you as quickly and efficiently as possible. Here’s how we handle your order:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping (DHL / FedEx): $12.95 flat rate. Delivery typically occurs within 10-15 business days after shipment.
  • Free Shipping (EMS): Available on all orders over $50. Delivery typically occurs within 15-25 business days after shipment.

Please Note: Delivery times are estimates and may vary slightly depending on your location and customs processing. We ship globally, excluding some parts of Asia and remote regions.

Tracking Your Order

Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor your package’s journey to you.

Returns & Exchanges Policy

Your satisfaction is our top priority. We stand behind the quality of our products. If you are not completely satisfied with your purchase, please review our policy below.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • Be in its original, unused, and unopened condition.
  • Be in the original packaging with all tags and labels attached.
  • Be returned within 15 days of you receiving your order.

Non-Returnable Items

For health, safety, and hygiene reasons, the following product categories are considered FINAL SALE and cannot be returned or exchanged once opened:

  • BCAA
  • Casein Protein
  • Collagen
  • Egg Protein
  • Fat Burners
  • Fish Oil & Omegas
  • Gaming & Focus Supplements
  • Greens & Superfoods
  • Intra-Workout
  • Keto Products
  • Meal Replacements
  • Multi-Vitamins
  • Immune Health Supplements
  • Joint Support Products

Additionally, any item without its original packaging or tags, or products damaged due to misuse, are not eligible for return.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange process:

  1. Contact Us: Within 15 days of receipt, email our customer service team at [email protected] with your order number and reason for return/exchange.
  2. Wait for Approval: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Ship the Item: Securely pack the item(s), include the RMA number, and ship it to our facility at:

    Muscletech Shop Returns
    1544 Ward Road
    El Paso, US 79901
  4. Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.

Refund Timeline & Method

Refunds will be issued to the original payment method used for the purchase. Please allow the following time for the refund to appear in your account:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing.
  • PayPal: 3-5 business days after processing.

Please note: Original shipping costs are non-refundable. For exchanges, we will cover the shipping cost to send the replacement item to you.

Need More Help?

If you have any questions about shipping, returns, or exchanges, our dedicated customer service team is here to assist you.

Email us at: [email protected]

We’re committed to supporting you every step of the way on your fitness journey!